I WANT YOU PEOPLE TO KNOW THAT MY 1ST XMAS VISIT TO WALT DISNEY WORLD AND MY 50TH TIME DOWN THERE WOULD NOT HAVE PROBABLY BEEN A LOT OF FUN IF I HAD NOT RENTED MY SCOOTER FROM YOU WONERFUL PEOPLE. I DID A LOT OF CHECKING BEFORE I DECIDED TO — USE YOUR COMPANY.
I checked with different people about just how good you people are in taking care of everything from billing, to delivery of scooter to hotel, explaining how to break down scooter and put in my van and how easy it was to put back together when I got to the parks.
Your customer service was triple A in service.
I arrived two days early to the Hilton hotel on Disney property by the shopping village. I called you people and asked if I could get my scooter a day early. They told me no problem and would have my scooter delivered to the hotel first thing in the morning, which you people did by 0800. Your service man was very nice and was not in any rush and wanted to make sure I knew how to take it apart and put it back together. They told me if I have a problem to call them and they would be right out, no matter what park you were in or where you were on Disney property or out side. I did not need them for my scooter at any time. I did call the night before I was leaving and asked them if I could rent the scooter for another three days, no problem just leave scooter with people in hotel when you leave and they will pick it up, which I did.
I have breathing problem and I needed a scooter for me that was easy to take apart and put back together without too much of a problem. I am a big person. They fit me up with scooter that would do everything for me. I was very happy with the scooter I got and the great customer service. They made my 50th trip to Walt Disney a very nice and relaxing time without having to worry if i had a problem of any kind.
I would tell you right now I can see why they are NO. 1 in customer service. I will be renting from them again next year when I make my 51st trip back down during the flower festival in April.
Thank you for everything and keep doing that great job you do from making the reservation to delivery to hotel and taking the time to make sure I under stood all about my scooter to taking it apart to putting i back together and just leaving it at hotel for them to pick up when I left.